Dartford,Gravesham & Swanley (CCG) Updates

Help the NHS to help you

There is no need to go to Accident & Emergency for most illnesses and injuries and most people know that.

But sometimes people still end up there because they are not sure what else to do.

That’s why NHS Dartford, Gravesham and Swanley Clinical Commissioning Group (CCG) has produced a flyer, with helpful information about local services, including late at night and at weekends.

The NHS is also developing Health Help Now, an app which will enable users to locate the best treatment for their problem, based on symptoms, location, and time of day. It will be available to residents across Kent and Medway once launched in December.

A&E is fully prepared for patients with life-threatening and serious illness and injuries but it should not be the first port of call for everyone who is feeling unwell or needs treatment for a minor injury. The flyer will help people to find the right care when they need medical help fast but it is not a life-threatening emergency. This will keep A&E free for those who really need it

Who can help?

Pharmacists are highly qualified healthcare professionals who offer free advice on health issues, including common complaints such as coughs and colds, flu, sore throats, earache, backache, stomach upsets and cuts and grazes.

GPs provide expert medical care for everyone from babies to older people.  Sometimes, patients, especially older people, put off contacting their practice because they don’t want to bother the doctor – but doing this can risk your health. If you need to see the doctor the same day, tell the receptionist and they will either give you an appointment or arrange for a doctor to ring you back that day.

Minor Injuries Units are for suspected broken arms and lower legs, cuts, sprains and minor burns. Most are open 12 hours a day, seven days a week.

The 24-hour helpline, NHS 111, is free to call from landlines and mobiles and will help you find the right service. It can also put you in contact with a doctor when your GP practice is closed overnight and at weekends. Just dial 111.


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